return policy

The product must be returned to us within 30 days of the invoice date. Please ship the Return to:

Fujiaire (M) Sdn Bhd
Lot 30, Pusat Industri Amari,
Jalan Perindustrian 1,
68100 Batu caves,
Selangor, Malaysia

The cost of returning the merchandise to us shall be borne by the customer.

Returns will not be processed under the following circumstances:

  • if the Returned item is marked or soiled.
  • if the original box, packing material and tags are NOT returned with the product. The Returns must include the original shoebox in its original condition, without postal labels.
  • failure to return the product to us within 30 days of the invoice date.
  • product(s) purchased during a Promotion or Sale.

REFUNDS & PROCESSING

  • Refunds will be processed within 7 business days upon receipt of the returned item at our warehouse, and after it has been determined that the product is in its original form.
  • Refunds will be made and credited to the card you used during the purchase.
  • A handling & processing fee of RM10.00 is applicable, and shall be deducted from the amount to be refunded to you.
  • For International customers (outside of Malaysia), all original shipping charges/duties/taxes are non-refundable.